We would like to inform our guests that, as of 01.02.26, the tourist tax will be €5.00 per night per person, as per the municipal notice.
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Open positions
Wanted: experienced FRONT OFFICE RECEPTIONIST
NEO HOTEL, strategically located in a thriving industrial area, perfectly connected to Milan and an ideal starting point for reaching the Lakes, is looking for a shift Receptionist with at least one year of experience in a hotel of similar standing.
Main tasks:
Welcoming and receiving guests Check-in and check-out operations Handling guest requests, using internal communication channels with staff members Managing reservations and requests Ensuring full customer satisfaction Managing your own cash desk
Requirements:
Previous experience in the role
Excellent organisational skills
Good knowledge of the Office suite, booking systems and PMS
Flexibility, attention to guest details and accuracy
Ability to work well with colleagues
University degree preferred, high school diploma also accepted
Outstanding customer service skills and a professional telephone manner
Knowledge of English (B2 level or higher), preferably a second foreign language
Excellent team spirit.
Required soft skills:
Problem solving: ability to work under pressure, especially when handling guest complaints courteously and promptly.
Interpersonal skills: ability to work in a close-knit, motivated team
Results orientation: practical and goal-oriented
Reliability and professionalism
4-star NEO HOTEL is looking for an apprentice waiter/waitress.
Essential requirements:
Knowledge of English (at least B1 level) Availability to work shifts: breakfast - lunch - dinner - split shifts Ability to work under pressure, handling busy moments and stressful situations appropriately. Understanding customer needs (empathy). Practical skills needed to carry out the various services as required by the company. Teamwork.
Main duties:
Sets up the restaurant dining room for service. Welcomes customers and shows them to their table. Understands customers' dining preferences. Sells the company's products and services. Serves food and drinks to diners. Looks after customers and the service in general. Tidies up the work area.